How Royal Care Connect is Transforming the Patient Experience

Originally published on   Challenge Patient flow at Alameda Health System’s Highland Hospital was chronically slow because many patients lacked transportation home or to the next stage of their care. The problem contributed to extremely long emergency room wait times and overcapacity. Solution Royal Care Connect provides reliable, on-demand transportation for [...]

2019-10-15T21:28:25+00:00 October 15th, 2019|Categories: AHS In The News|

Alexander Peña-Community Minded

Every couple of months, I go speak to high school students about why I chose the law. I tell my story. I was born and raised in El Salvador and didn’t move to the United States until I was almost 16. I didn’t speak a single word of English. I did my undergrad in criminology [...]

2019-10-15T18:50:15+00:00 October 15th, 2019|Categories: Latest News From AHS|

Alameda Health System Launches Epic Electronic Health System

EHR to unite providers and empower patients to become active participants in their own health Oakland, Calif. – October 11, 2019 – Alameda Health System (AHS) successfully launched its new Epic electronic health record (EHR) system last week. Epic is the most widely-used and comprehensive health records system in the country. The EHR implementation project started [...]

2019-10-11T01:25:13+00:00 October 11th, 2019|Categories: AHS News Releases|

PG&E Will Proactively Turn Off Power for Safety to Nearly 800,000 Customers Across Northern and Central California

For the most up to date information on the Public Safety Power Shutoff please visit PG&E. As a precautionary measure to reduce wildfire risk during the forecasted severe wind event, PG&E confirmed that it will implement a Public Safety Power Shutoff (PSPS) in portions of 34 northern, central and coastal counties, affecting electric service for [...]

2019-10-09T22:05:55+00:00 October 9th, 2019|Categories: Latest News From AHS|

Public Charge Information for Staff and Patients

On August 14, 2019, the Department of Homeland Security (DHS) published the Final Public Charge Rule. This new rule expands the types of public benefits that will be considered for a public charge determination. The new rule will go in effect on Oct. 15, 2019. To ensure staff and patients have accurate information we have [...]

2019-10-08T22:16:10+00:00 October 8th, 2019|Categories: Archive|

EHR Implementation Success

In January of 2018 our Board of Trustees voted to authorize the implementation of our Epic Electronic Health Record (EHR), one of the most significant investments in Alameda Health System’s (AHS) history. We are honored to report that as of September 28, our Epic EHR is up and running! AHS joins more than 400 [...]

2019-10-08T22:07:51+00:00 October 8th, 2019|Categories: Featured|

Call Center Reduces Hold Times to One Minute

In an effort to reduce phone wait times and improve the patient experience, Alameda Health System (AHS) took a deep dive into call center operations. Reports showed our patients were on hold from seven to 25 minutes. The call center team proudly reports a wait time reduction of 700 to 2,500 percent. “Our goal [...]

2019-10-08T22:04:42+00:00 October 8th, 2019|Categories: Latest News From AHS|

Acute Rehab Unit Moving to San Leandro Hospital

Alameda Health System’s (AHS) Acute Rehabilitation Unit (ARU) is transferring from AHS-Fairmont Hospital to AHS-San Leandro Hospital in a move that will complete a $28 million reconstruction project at the San Leandro Campus. The renovations began in March 2018 to comply with 2020 seismic requirements. ARU patients are expected to move into the space December [...]

2019-10-08T22:06:22+00:00 October 8th, 2019|Categories: Featured, Latest News From AHS|

AHS Implements Pet Therapy to Promote Healing

Benny, a 12-year-old Maltese Shih Tzu, began rounding at our Southshore Skilled Nursing facility this month, bringing comfort and smiles to our patients. Research shows that animal-assisted therapy can significantly reduce pain, anxiety, depression and fatigue in people with a range of health problems leading to an improved patient experience. “I think Benny is fantastic. [...]

2019-10-08T22:05:23+00:00 October 8th, 2019|Categories: Latest News From AHS|