Whether you are a patient or a visitor, we are committed to ensuring that everyone receives excellent service. Alameda Health System’s extensive patient and visitor services can provide everything from spiritual care to health advocates. Our friendly volunteers and staff will help you with questions and concerns about your experience at AHS and ensure that the needs of all patient and family members are promptly cared for. Our goal is to ensure that regardless of your reason for being at AHS, you have the most positive experience possible.

Please take a few minutes to browse through this patient handbook. It offers information that will be helpful during your stay.

Patient and Family Handbook (pdf)

Alameda Health System takes pride in serving you and in delivering quality care. Your comments will help us to improve the care we provide and we would like to resolve any concern you might have as soon as possible.  If you have any concerns about your stay or the quality of care while you are at the hospital, please ask to speak with the department or supervisor of the area before contacting Risk Management. This way we hope to resolve the concern while you are still in the hospital.

If you or your family members are unhappy with the outcome or resolution provided by management, the Risk Management Office assist with attempting to resolve your concerns or with filing a grievance to be investigated by our Patient Safety Department at (510) 437-8484. Alameda Health System is committed to ensuring that all concerns are addressed in a respectful and courteous manner, and we welcome all feedback.

Alameda County is one of the most ethnically diverse areas of the United States, and AHS offers access to over 300 languages (including American Sign Language) through in-house and vendor medical interpreters.

Dial 510-437-4491 using any phone and follow the prompts to reach an interpreter at any time:

  • Press 2 if you are a patient or family member
  • Press

1 for Spanish
2 for Cantonese or Mandarin
3 for Mien, Lao or Thai
4 for Tigrinya
5 for Mam
6 for Vietnamese
7 for Cambodian or Khmer
0 for all other languages or to schedule an interpreter or request assistance

The Interpreter Services department can also be reached by email: InterpreterDispatchDesk@alamedahealthsystem.org

AHS works with area faith leaders, including pastors, rabbis, and imams, to provide spiritual counseling and bereavement support to patients, their families, and employees. Local faith leaders and congregations offer visitation and consultation services and assist with funerals and memorial services regardless of religious affiliation or lack thereof.

The spiritual care department also is available to help with many other challenging life issues, including relationship conflicts, separation and divorce, parent and child issues, abuse, and disabilities. Spiritual care providers offer confidential discussions and will visit employees and family members where care is needed outside of the hospital, including nursing homes, family homes, and funeral homes.

Spiritual care leaders will respond by phone within thirty minutes. Their services are voluntary, confidential, and neutral from AHS operations.

Spiritual care services can be contacted through AHS operators at (510) 437-4800.

For all locations click here.

Office of Compliance/Privacy

1411 East 31st Street
Oakland, CA 94602
510-535-7788 (Toll Free)

Understanding Your Health Record Information

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
  • We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
  • We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost- based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action.

For More Information or to file a complaint if you feel your privacy rights are violated

  • If you have questions and would like additional information, you may contact the Medical Records Department at 510-437-4466.
  • You can complain if you feel we have violated your privacy rights by contacting us using the information on page one in the downloadable PDF above.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

  • In these cases, you have both the right and choice to tell us to:
  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you
We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services. We use your health information to support necessary business, financial and clinical functions. Examples of these functions may include: auditing our clinical procedures, analyzing our cost of care, arranging for patient satisfaction surveys, fundraising and determining the need for new health care services

Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

For more information see:
www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease
  • Reporting births and deaths
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety
  • Notifying emergency response employees regarding possible exposure to HIV/AIDS, to the extent necessary to comply with state and federal laws.

Do research
We may disclose information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your health information.

Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Health Information Exchange (HIE)
We may make your protected health information available electronically through one or more state, regional, or national information exchange services to other healthcare providers, health plans, and healthcare clearinghouses that request your information for treatment or payment for that treatment. Participation in health information exchange services also means that we may see information about you from other providers.

Your participation in a HIE is voluntary and subject to your right to opt-out. Where possible, you may be provided with educational information prior to the enrollment of the participating organization. More information on our HIE can be found at our website: http://www.MyAlamedaHealth.org.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Appointment Reminders
We may contact you to provide appointment reminders.

Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official as required by law.
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Business Associates

There are some services provided in our organization through contracts with business associates. Examples include transcribing your medical record, surveying for patient satisfaction, and a copy service we use when making copies of your health record. When services are provided by contracted business associates, we may disclose the appropriate portions of your health information to them so they can perform the job we have asked them to do. However, our business associates are also required by law to safeguard your information.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request in our facilities and on our web site.

Effective Date of this Notice: October 3, 2014

Non-Discrimination Policy

As a recipient of Federal financial assistance, Alameda Health System does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, age, sexual orientation, or gender identity in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Alameda Health System directly or through a contractor or any other entity with which Alameda Health System arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91.

Alameda Health System:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Interpreter Services at 510-437-4491.

If you believe that Alameda Health System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sexual orientation, or gender identity, you can file a grievance with:

AHS Risk Management Department
7677 Oakport Street, 12th Floor
Oakland, CA 94621
510-437-8484 (phone)
510-535-7675 (fax)
riskmanagement@alamedahealthsystem.org

You can file a grievance by phone, mail, fax, or email. If you need help filing a grievance, Risk Management teamis available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

For AHS Crisis Standard of Care Policy, click here.
Please Note: We are in-process of updating this policy and a new version will be posted on February 11, 2021.

Health Advocates is a volunteer-powered, client-centered program that serves several thousand patients each year. Volunteers and staff work together to help AHS consumers navigate the system and connect with legal and community resources that can improve their health and quality of life.

As the first Bay Area Regional Help Desk Consortium (BARHC) site, Health Advocates (HA) of Alameda Health System, formerly Highland Health Advocates, opened in March 2013. The program works with healthcare providers and staff at Highland Hospital, Fairmont Hospital, and Hayward Wellness Center to help patients and their families address social needs and improve their access to public resources. HA partners with legal aid centers and rights advocates to offer patients legal services.

The program was founded to address social and economic barriers in patients’ lives. Good health is built on much more than treating the symptoms of disease, as patients should have access to basic needs such as adequate housing, healthy food, employment, and other factors. We collaborate with medical staff, social workers, and medical-legal partners as well as passionate community volunteers to help patients live healthier lives.

HA currently places volunteers at Highland Hospital, Fairmont Hospital, and Hayward Wellness.

Volunteer Health Associates provide face-to-face and telephone assistance to AHS consumers. On any given day, a volunteer might help a patient apply for CalFresh, make an appointment at a local food bank, or provide information for affordable housing. Patients facing issues such as eviction, unsanitary housing, immigration concerns, or termination of their public benefits will be referred to one of our legal partners. Volunteers also make follow-up calls to ensure that each patient’s needs have been met and to offer further assistance. All Health Advocates receive a weekly meal stipend.

Our volunteers are committed to helping the community and getting more involved in health and social justice issues. AHS’s Health Advocates program offers volunteers first-hand experience with inpatient, outpatient, and emergency room clients that can supplement their education and provide professional development toward future goals. Health Advocates work in a fast-paced hospital environment, interacting with medical staff, social workers, and attorneys while learning the intricacies of navigating a complex county health care system and developing a solid understanding of community resources in Alameda County.

For more information about Health Advocate’s responsibilities, see our FAQs.

Application Process

Applicants must:

  • Be 18 years or older
  • Pass an AHS background check
  • Be courteous, responsible, honest, and accountable

Relevant volunteer/work experience and a strong interest in public health, law, social work, medicine, psychology, or related fields are highly recommended.

To apply:

  • Check out our application timeline, link to application, and FAQs here.
  • Call (510) 437-4400 with further questions. 

What is the Health Advocates (HA) Program?

HA is a volunteer-powered program that connects patients to community resources with the goal of minimizing health disparities. Volunteers assess patients for resource needs such as food, housing, transportation, and public benefits and work with a strong medical-legal partnership to address the extent of patients’ needs.

Our services include:

  • Housing
  • Waitlist Enroll-A-Thons
  • Shelter information
  • Food
  • CalFresh application
  • Victims of Crime (VOC) application
  • Establishing a primary care provider
  • Legal aid
  • Immigration concerns
  • Employment issues
  • Consumer debt
  • Health coverage issues
  • Public benefits issues

HA currently places volunteers at three sites:

Highland Hospital is the acute care hospital for AHS and one of two trauma centers in the county. Health Advocates are stationed at various help desks within the hospital, and our advocates provide screening and interventions at the desks and in mobile response at the bedside when requested by healthcare providers.

The Health Advocates are a mobile team within Fairmont Hospital’s inpatient acute rehabilitation and skilled nursing units. In this unique setting, our advocates are the sole providers of bedside interventions, where they practice interviewing and intervention skills with patients and their families.

Hayward Wellness is a part of AHS’ network of community-based ambulatory clinics, where HA services focus on integrated medicine. Advocates are stationed at a help desk in the main lobby and make rounds with care providers supporting patient care and resource needs.  Advocates have the unique opportunity of working with mid-county AHS consumers, offering the best of a coordinated continuum of care across AHS.

What are the responsibilities of a Health Advocate?

We are looking for vibrant, reliable, and committed volunteers who want to make a difference. Health Advocates will gain front-line experience navigating health care in addition to interfacing daily with physicians, social workers, and nurses and honing interviewing skills in a clinical setting.

Responsibilities include:

  • Connecting socio-culturally and economically diverse individuals to housing, food, legal, and financial aid resources.
  • Completing medical, social, and/or legal risk intakes for clients.
  • Navigating resources within the community and providing warm hand-offs to the next person in the communication chain.
  • Conducting internal outreach for program projects.
  • Screening and enrolling patients in research studies.
  • Collaborating in a team setting to determine best plan of care.
  • Working in a coordinated continuum of care with physicians, social workers, and hospital staff.
  • Attending weekly debrief sessions to review experiences and facilitate a feedback loop with team members.
  • Participating in in-depth training sessions.
  • Health Advocate volunteers will also receive a weekly meal stipend!

When do I apply?

”Check out our Application Timeline and FAQ here!”

For further questions, please contact:

The Health Advocates Recruitment Team at healthadvocates@alamedahealthsystem.org or Juan Hurtado-Rodríguez, Interim Program Coordinator, at 510-437-4687 or jhurtado@alamedahealthsystem.org

Health Advocates Locations and Hours of Operation
Spring 2018
Jan. 30 – May 5

Highland Hospital
Monday – Friday
9 a.m. – 5 p.m.
Closed Wednesday from 9 a.m. – 1 p.m.
Desk Locations: K-6 desk and Same Day Clinic

Hayward Wellness
Tuesday 1 p.m. – 5 p.m.
Friday 9 a.m. – 1 p.m.

Eastmont Wellness
Monday 9 a.m. – 1 p.m.
Thursday 1 p.m. – 5 p.m.

Fairmont Rehabilitation and Wellness
By referral from medical social work staff only.

Health Insurance Plans and Payors That Work With AHS

Please note that not all AHS doctors or hospitals accept all plans.
Please call the number below and we can help you determine what coverage is available to you.

If you have any questions, please call 510-814-4641.
Customer Service hours are Monday through Friday 8:30 am – 5 pm.

Alameda Hospital Yes

HMO, PPO, Medicare

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital No
Highland Hospital No 

Emergency and Trauma Services Only

John George Psychiatric Hospital No 

Emergency Psychiatric Services Only

San Leandro Hospital Yes

HMO, PPO, Medicare

Eastmont Wellness Hayward Wellness Highland Wellness Newark Wellness No
Alameda Hospital Yes

Accepted Plans: HMO, Medicare Advantage

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Accepted Plans: HMO, Medicare Advantage

Highland Hospital Yes

Accepted Plans: HMO, Medicare Advantage

John George Psychiatric Hospital No
San Leandro Hospital Yes

Accepted Plans: HMO, Medicare Advantage

Eastmont Wellness Hayward Wellness Highland Wellness Newark Wellness Yes

Accepted Plans: HMO, Medicare Advantage

Alameda Hospital Yes

Accepted Plans: Medi-Cal Managed Care, Medicare Advantage, Group Care

Alameda Hospital: Bone and Joint Orthopaedic Surgery Yes

Accepted Plans: Medi-Cal Managed Care, Medicare Advantage, Group Care

Alameda Hospital: General Surgery Clinic Yes

Accepted Plans: Medi-Cal Managed Care, Medicare Advantage

Fairmont Hospital Yes

Accepted Plans: Medi-Cal Managed Care, Medicare Advantage, Group Care

Highland Hospital Yes

Accepted Plans: Medi-Cal Managed Care, Medicare Advantage, Group Care

John George Psychiatric Hospital No
San Leandro Hospital Yes

Accepted Plans: Medi-Cal Managed Care, Medicare Advantage, Group Care

Eastmont Wellness Hayward Wellness Highland Wellness Newark Wellness Yes

Accepted Plans: Medi-Cal Managed Care, Medicare Advantage, Group Care

Alameda Hospital Yes

Beginning May 1, 2018

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital No
Highland Hospital No

Emergency and Trauma Services Only

John George Psychiatric Hospital No

Emergency Psychiatric Services Only

San Leandro Hospital No

Emergency Services Only

Eastmont Wellness Hayward Wellness Highland Wellness Newark Wellness No

Anthem Blue Cross (Medi-Cal Managed Care Plan)

Alameda Hospital Yes

Accepted Plans: Medi-Cal Managed Care

Alameda Hospital: Bone and Joint Orthopaedic Surgery Yes

Accepted Plans: Medi-Cal Managed Care

Alameda Hospital: General Surgery Clinic Yes

Accepted Plans: Medi-Cal Managed Care

Fairmont Hospital Yes

Accepted Plans: Medi-Cal Managed Care

Highland Hospital Yes

Accepted Plans: Medi-Cal Managed Care

John George Psychiatric Hospital No
San Leandro Hospital Yes

Accepted Plans: Medi-Cal Managed Care

Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
Yes

Beacon

Alameda Hospital No
Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Professional Services Only

Accepted Plans: Medi-Cal Managed Care

Highland Hospital Yes

Professional Services Only

Accepted Plans: Medi-Cal Managed Care

John George Psychiatric Hospital Yes

Professional Services Only

Accepted Plans: Medi-Cal Managed Care

San Leandro Hospital No
Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
No

BHCS

Alameda Hospital No

Mental Health Services only

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital No

Mental Health Services only

Highland Hospital Yes

Mental Health Services Only

Accepted Plans: Medi-Cal Managed Care

John George Psychiatric Hospital Yes

Mental Health Services only

Accepted Plans: Medi-Cal Managed Care

San Leandro Hospital No

Mental Health Services only

Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
No

Blue Shield of California

Alameda Hospital Yes

HMO, EPO, PPO, Covered CA

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital No
Highland Hospital No

Emergency and Trauma Services Only

John George Psychiatric Hospital No

Emergency Psychiactric Services Only

San Leandro Hospital Yes

HMO, EPO, PPO, Covered CA

Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
No

Brown and Toland

Alameda Hospital Yes

Accepted Plans: Medicare Advantage – excludes Alta Bates SCAN/HealthNet

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Accepted Plans: Medicare Advantage – excludes Alta Bates SCAN/HealthNet

Highland Hospital Yes

Accepted Plans: Medicare Advantage – excludes Alta Bates SCAN/HealthNet

John George Psychiatric Hospital Yes

Accepted Plans: Medicare Advantage – excludes Alta Bates SCAN/HealthNet

San Leandro Hospital Yes

Accepted Plans: Medicare Advantage – excludes Alta Bates SCAN/HealthNet

Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
Yes

Canopy Health

Alameda Hospital Yes
Alameda Hospital: Bone and Joint Orthopaedic Surgery Yes
Alameda Hospital: General Surgery Clinic Yes
Fairmont Hospital Yes
Highland Hospital Yes
San Leandro Hospital Yes
Alameda Hospital Yes

Accepted Plans: HMO, Medicare Advantage

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Accepted Plans: HMO, Medicare Advantage

Highland Hospital Yes

Accepted Plans: HMO, Medicare Advantage

John George Psychiatric Hospital Yes

Accepted Plans: HMO, Medicare Advantage

San Leandro Hospital Yes

Accepted Plans: HMO, Medicare Advantage

Center For Elders Independence

Alameda Hospital Yes

Accepted Plans: Medicare Advantage

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Accepted Plans: Medicare Advantage

Highland Hospital Yes

Accepted Plans: Medicare Advantage

John George Psychiatric Hospital Yes

Accepted Plans: Medicare Advantage

San Leandro Hospital Yes

Accepted Plans: Medicare Advantage

CIGNA

Alameda Hospital Yes

HMO, PPO, EPO, Medicare

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

HMO, PPO, EPO, Medicare

Highland Hospital Yes

HMO, PPO, EPO, Medicare

John George Psychiatric Hospital No

Emergency Psychiatric Services Only

San Leandro Hospital Yes

HMO, PPO, EPO, Medicare

Community Health Center Network

Alameda Hospital No
Alameda Hospital: Bone and Joint Orthopaedic Surgery Yes

Accepted Plans: Medi-Cal Managed Care

Alameda Hospital: General Surgery Clinic Yes

Accepted Plans: Medi-Cal Managed Care

Fairmont Hospital No
Highland Hospital No
John George Psychiatric Hospital No
San Leandro Hospital No
Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
Yes

Accepted Plans: Medi-Cal Managed Care

Easy Choice

Alameda Hospital Yes

Accepted Plans: Medicare Advantage

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Accepted Plans: Medicare Advantage

Highland Hospital Yes

Accepted Plans: Medicare Advantage

John George Psychiatric Hospital Yes

Accepted Plans: Medicare Advantage

San Leandro Hospital Yes

Accepted Plans: Medicare Advantage

Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
Yes

Accepted Plans: Medicare Advantage

Health Net

Alameda Hospital Yes

Accepted Plans: HMO, PPO, POS, EPO, Medicare Advantage

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Accepted Plans: HMO, PPO, POS, EPO, Medicare Advantage

Highland Hospital No

Emergency and Trauma Services Only

John George Psychiatric Hospital Yes

Accepted Plans: PPO Only, HMO is covered under MHN

San Leandro Hospital Yes

Accepted Plans: HMO, PPO, POS, EPO, Medicare Advantage

Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
No

HealthPAC

Alameda Hospital Yes
Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes
Highland Hospital Yes
John George Psychiatric Hospital Yes
San Leandro Hospital Yes
Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
Yes

Hill Physicians

Alameda Hospital Yes

Accepted Plans: HMO, Medicare Advantage

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital No
Highland Hospital No
John George Psychiatric Hospital No
San Leandro Hospital Yes

Accepted Plans: HMO, Medicare Advantage

Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
No

Kaiser Permanente

Alameda Hospital Yes

Emergency, Skilled Nursing Facility and Subacute Services Only

Accepted Plans: HMO

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Authorized Acute Rehab Services Only

Accepted Plans: HMO

Highland Hospital Yes

Emergency and Trauma Services Only

Accepted Plans: HMO

John George Psychiatric Hospital Yes

Emergency Psychiatric Inpatient/Outpatient Services

Accepted Plans: HMO

San Leandro Hospital Yes

Emergency Services Only

Accepted Plans: HMO

Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
No

Managed Health Network Psychiatric and Chemical Dependency Health Net Company

Alameda Hospital No
Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Accepted Plans: Medicare Advantage -OP Partial Hospital Program

Highland Hospital Yes

Accepted Plans: Medicare Advantage -OP Partial Hospital Program

John George Psychiatric Hospital Yes

Accepted Plans: Medicare Advantage Inpatient Services

San Leandro Hospital No
Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
Yes

Tricare / UMVS

Alameda Hospital Yes

Accepted Plans: TriWest Prime (HMO), TriWest Standard (PPO/POS)

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Accepted Plans: TriWest Prime (HMO), TriWest Standard (PPO/POS)

Highland Hospital Yes

Accepted Plans: TriWest Prime (HMO), TriWest Standard (PPO/POS)

John George Psychiatric Hospital No
San Leandro Hospital Yes

Accepted Plans: TriWest Prime (HMO), TriWest Standard (PPO/POS)

Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
No

U.S. Behavioral Health

Alameda Hospital No
Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Outpatient Partial Hospital Program, Intensive Outpatient Services

Accepted Plans: HMO

Highland Hospital Yes

Outpatient Partial Hospital Program

Accepted Plans: HMO

John George Psychiatric Hospital Yes

Outpatient Partial Hospital Program, Intensive Outpatient

Accepted Plans: HMO

San Leandro Hospital No
Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
Yes

United / PacifiCare

Alameda Hospital Yes

Accepted Plans: HMO, PPO, EPO, POS, Medicare Advantage, Workers’ Compensation

Alameda Hospital: Bone and Joint Orthopaedic Surgery No
Alameda Hospital: General Surgery Clinic No
Fairmont Hospital Yes

Accepted Plans: HMO, PPO, EPO, POS, Medicare Advantage, Workers’ Compensation

Highland Hospital Yes

Accepted Plans: HMO, PPO, EPO, POS, Medicare Advantage, Workers’ Compensation

John George Psychiatric Hospital No
San Leandro Hospital Yes

Accepted Plans: HMO, PPO, EPO, POS, Medicare Advantage, Workers’ Compensation

Eastmont Wellness
Hayward Wellness
Highland Wellness
Newark Wellness
No

Nominate a Nurse for the Daisy Award

Whether you’re a patient, visitor or one of our own, a nurse’s healing presence has likely brightened your experience at Alameda Health System. We’re proud of our nurses for their skill and compassion, and we hope they’ve touched your life in an uplifting way.

Please show your appreciation by nominating a favorite nurse for one of our Daisy Awards. Each honoree will be recognized at a ceremony in his or her unit and will receive a certificate; a Daisy Award pin; and a hand-carved stone sculpture, “A Healer’s Touch.”

To learn more about the Daisy Awards, click here.

Patients, visitors, volunteers, nurses, physicians, and employees, please use this form:

Pricing Transparency

Alameda Health System (AHS) recognizes the importance of patients’ access to information. Alameda Health System Hospital’s (Highland Hospital, Fairmont Hospital, John George Psychiatric Hospital, Alameda Hospital and San Leandro Hospital) complies with the Centers for Medicare and Medicaid (CMS) established guidance for hospitals to make available both a list of standard charges for all services as well as estimated total costs for many of the services provided by each hospital (also known as shoppable services).

Hospital charges can help patients understand what the costs might be for certain health care services; however, it is not a personalized estimate, nor does it represent what your actual bill will be.

The estimated charges provided are intended to provide an estimate of the total costs charged for commonly provided services. The estimate will not provide the amount you may incur as out-of-pocket expenses, as this amount is determined by your benefits as defined by your Insurance plan.  Additionally, services you may receive can and will vary from person to person, depending upon your provider’s treatment choices and your particular health care needs, such as orders for diagnostic pathology and radiology tests, specialized procedures and medication needs.  Total cost estimates are for services provided by Alameda Health System and do not include services from outside providers.

Price Transparency – Machine Readable (.xlsx)
Price Transparency – Shoppable Services (.xlsx)

Contact Us

Please contact one of our Financial Counselors for any questions you may have at:

510-437-6419
M-F 8:00 – 4:30

We look forward to supporting your care.

Alameda Health System
Driving Directions
510-437-4800

Highland Hospital
Driving Directions
510-437-4800

Fairmont Rehabilitation
and Wellness

Driving Directions
510-895-4200

John George
Psychiatric Hospital
Driving Directions
510-346-1300

San Leandro Hospital
Driving Directions
510-357-6500

Alameda Hospital
Driving Directions
510-522-3700

Park Bridge Rehabilitation
and Wellness

Driving Directions
510-522-1084

South Shore Rehabilitation
and Wellness

Driving Directions
510-523-3772

Creedon Advanced
Wound Care

Driving Directions
510-535-7434

Marina Wellness
and Surgical Associates

Driving Directions
510-535-7363

Eastmont Wellness
Driving Directions
510-567-5700

Hayward Wellness
Driving Directions
510-266-1700

Highland Wellness
Driving Directions
510-437-5039

Newark Wellness
Driving Directions
510-505-1600

Information sharing requests are intended to be submitted by external entities, not a portal for patient requests. If you are a patient looking for your own health information in an electronic format, please consider enrollment into MyAlamedaHealth where you can electronically access much of your health record. Alternatively, you may contact the Health Information Management department (medical records) at 510-437-4460.

Please populate the fields below to initiate a request for Alameda Health System to share Electronic Health Information under the 21st Century Cures Act. Once your request has been received, it will be triaged by our Information Un-blocking team and you will be informed of next steps via the contact information provided below.

* - Required fields

Thank you for choosing Alameda Health System. We are committed to providing financial assistance to qualified low income patients and patients who have insurance that requires the patient to pay a significant portion of their care. Patients who meet certain income requirements may qualify for financial assistance or Charity Care. To view a complete copy of our Financial Assistance/Charity Care Policy please visit our Financial Assistance page on our website at www.alamedahealthsystem.org.

 Please complete, sign and return the application to our office along with the documentation listed below:

1. Proof of income is a requirement for all applicants and cannot be waived.

If the patient is under 18 years of age or disabled, proof of income for both patient’s parent(s) or guardian(s) would be required. If the patient is 18 years of age or older, their own proof of income would be required. If the patient is married or has a domestic/life partner, proof of income for that spouse/partner must also be received.

Documents that are acceptable proof of income are listed below.

Applicants are required to choose one of the options below for submission with the application.

  • A copy of 2 most recent Payroll/Unemployment/Pension/Disability paystubs
  • A full copy of the Federal Income Tax Return for the most recent tax year
    (A Joint return would be proof of income for both the applicant and spouse/partner)   
  • A copy of a W-2 or SSA1099 form for the most recent tax year.

2. For insured patients please submit copies of paid medical out-of-pocket expenses for the 12 months prior to the submission date of this application. Please keep in mind that your paid medical out-of-pocket expenses need to total up to 10% of your annual income to qualify for our Charity Care program.

Documents can be submitted to our office in any of the following ways:

Fax to:                        (510)437-6428
Mail to:                      Highland Hospital
Attn: Enrollment Services QIC # 22105
1411 East 31st Street
Oakland CA  94602

To submit in person: Take the application to your nearest Enrollment Services Department located at any of our Alameda Health System facilities.

After submitting your application, the Enrollment Services Department will review the information and notify you in writing regarding your eligibility. We may contact you for additional information if necessary. If you have questions regarding the application process please contact one of our Financial Counselors at 510-437-4961 our staff is available to assist you, Monday through Friday, 8:30 a.m. to 5:00 p.m.

Please make sure to submit your application promptly and completely. Thank you.

View our POLICY