About Us2024-04-11T23:10:45+00:00

Welcome to Alameda Health System. Since 1864, we have served the East Bay’s health care needs. We continue to adapt and transform, caring for a growing and diverse community.

We are committed to excellence in everything we do, with patient and family centered health care at the core.

As a longtime pillar in our communities, we lead in extending care, wellness, and prevention to all. We are a haven for the most vulnerable among us; an advocate for equitable, compassionate and culturally sensitive care regardless of social and financial barriers. We are in the vanguard of medical excellence, with a teaching hospital that draws the nation’s best medical students.

Our mission – Caring, Healing, Teaching, Serving All – concisely conveys our vital role, and our heartfelt responsibility to promote wellness, eliminate disparities and optimize the health of our communities.

See our strategic plan, Paving the Way to Excellence for All
View our At-A-Glance Factsheet to learn more about AHS
View our 2023 Community Report

Our Mission

Caring, Healing, Teaching, Serving All

Our Vision

Alameda Health System will be recognized as a world-class patient and family centered system of care that promotes wellness, eliminates disparities and optimizes the health of our diverse communities.

Our Promise

Other health systems commit to care – We live the promise of community health.
Other health systems serve some – We serve all.
Other health systems heal – We train, teach and lead.
Other health systems provide health care – We educate and enable people to better care for themselves.
Other health systems support the community – We are the community.

Alameda Health System (AHS) is an integrated public health care system of five hospitals and four wellness centers with over 800 beds and 1,000 physicians. Founded in 1864 as Alameda County Infirmary, we’ve forged a legacy of commitment to our communities.

By the 1920s, our Fairmont Hospital emerged as the first public rehabilitation facility in the West. In 1927, Highland Hospital opened, pioneering its own school of nursing. The ‘60s brought an innovative network of neighborhood-based clinics, essential for wellness and preventive care.

John George Psychiatric Hospital opened in 1992, as our separate components consolidated into what is now Alameda Health System, employing over 4,500 and charged with ensuring quality health care for all. Most recently, AHS added San Leandro and Alameda hospitals.

The heart of the AHS mission – Caring, Healing, Teaching, Serving All – continues to drive innovation, change and growth as we promote wellness and eliminate health care disparities.

2022 CMQCC Quality and Sustainability Award
California Maternal Quality Care Collaborative

2022 “Quest for Zero” Award, Excellence in Emergency Department
Highland, Alameda, and San Leandro ED
BETA HealthCare Group

2021 Mission Lifeline Silver STEMI
2021 Mission Lifeline Silver NSTEMI
American Heart Association
Highland Hospital

Level 1 Adult Trauma Center Designation
American College of Surgeons
Highland Hospital

“Baby Friendly” Designation
World Health Organization and UNICEF
Highland Hospital

Primary Stroke Center Certification
American Heart Association, American Stroke Association, The Joint Commission
Alameda Hospital

Get with the Guidelines—Stroke Gold Plus Quality Award
Get with the Guidelines—Heart Failure Gold Plus Quality Award
American Heart Association
Alameda Hospital

Target: Stroke Honor Roll Elite Plus
American Heart Association, American Stroke Association
Alameda Hospital

Five-Star Quality Rating for Nursing Homes
Centers for Medicare & Medicaid Services
Fairmont Hospital/Alameda Hospital

Performance Excellence Awards
Collaborative Alliance for Nursing Outcomes
Highland Hospital/Alameda Hospital

C-Section Honor Roll
California Health and Human Services and Smart Care California
Highland Hospital

CenteringPregnancy Approved Site
Centering Healthcare Institute
Highland Wellness

Always Events Recognition
Institute for Healthcare Improvement
Patient Care Technician Program, Highland Hospital

Quest for Zero: Excellence in ED Recognition
BETA Healthcare Group
Highland Hospital/Alameda Hospital/San Leandro Hospital

Quest for Zero: Excellence in OB Recognition
BETA Healthcare Group
Highland Hospital

Laboratory Accreditation
College of American Pathologists
Highland Hospital

Blood Bank and Transfusion Service Accreditation
American Association of Blood Banks
Highland Hospital

Echocardiography Lab Accreditation
The Intersocietal Accreditation Commission
Highland Hospital

Oakland Magazine’s Best Doctors
Dr. Alden Harkin (Department of Surgery)
Dr. Ken Schneider (Department of Pathology)
Dr. Evan Seevak (Department of Ambulatory and Preventive Medicine)

Quality Leaders Award Honorable Mention
California Association of Public Hospitals/Safety Net Institute
Dr. Indhu Subramanian (Department of Medicine) and our sepsis team

2012 Emergency Medicine Clinical Pathology Case Competition Winner
American College of Emergency Physicians
Dr. Charlotte Wills (Department of Emergency Medicine)

Patient and Family Centered Care is the heartbeat of the Alameda Health System care philosophy. We meet the needs of our patients, their families and populations of patients through collaborative partnerships uniting patient, family, communities and the health care team. We support patients in making informed choices about their care and in adopting lasting pathways to wellness.

On a larger scale, AHS also builds partnerships with the communities we serve. We provide compassionate health care and wellness services to all, regardless of social and financial barriers. We welcome collaboration with other community institutions and agencies in our quest to uplift and educate our communities in the long-term benefits of wellness and preventive care.

We embrace our role as an anchor institution driving improvements in social determinants of health. Our objective is to achieve higher levels of prevention and wellness for the vulnerable people and the communities we serve.

We celebrate the challenge of providing effective and meaningful health care to our diverse communities, beginning with each individual patient.

Health Care Leadership

  • Other health systems support the community – we are the community.
  • Other health systems commit to care – we live the promise of community health.
  • Other health systems provide care – we educate and enable people to better care for themselves.
  • Other health systems heal – we train, teach and lead.
  • Other health systems serve some ­­– we serve all.

Health care quality is built on one foundation:  Patient safety.

Patients and families know trustworthy care when they experience it. A nurse’s quick, timely, and caring response, a doctor’s bedside manner, the hospital’s cleanliness and comfort, a safe and clean environment – all these things affect how people feel about the quality of their health care.

We believe that the highest quality and the best clinical outcomes cannot be achieved without providing the safest possible environment. Creating that environment depends on many factors: Avoiding and eliminating errors. Care based on medical expertise and best practices. Respectful, responsive and equitable care that meets the diverse needs of patients, families and specific populations. Providing Whole Person Care that considers the patient’s sometimes complex range of needs. Patient and family support that encourages informed choices and invites them to ask questions.

At AHS, we strive toward continuing improvement in all aspects of care – in partnership with the communities we serve.

Marcie’s Story

Stanley’s Story

Bob’s Story

Henry’s Story

Media Contacts

To schedule an interview or for more information call AHS Media Relations: (510) 421-9222

Our Approach to Media

Alameda Health System welcomes contact from members of the media covering health, medicine and community issues.

We have a strong commitment to supporting media coverage that brings insight and information to the community about health. Our communications team is knowledgeable and ready to connect you to expert sources, including executives, physicians and other medical specialists throughout our system.

Patient privacy is critical, and we adhere strictly to HIPAA laws and standards around access to our patients and facilities. If you would like to interview or photograph patients for a story, we first must obtain written consent from the patient and verbal consent from their physician(s). This process requires some lead time to ensure we secure patient consent.

AHS offers many care options and services that benefit the residents of Alameda County, and we’re always eager to make these services more visible. Below is an overview of the services our expert sources are available to comment on. If you would like to learn more about any of these topics, please contact Public Affairs and Community Engagement.

  • Cardiology
  • Care Transitions
  • Chinese Medicine
  • Chronic Wounds
  • Culturally Competent Care
  • Dental Health
  • Emergency and Trauma
  • Fall Prevention
  • Gastroenterology
  • Health Advocates
  • HIV and Hepatitis C
  • Homeless Health
  • Imaging
  • Lactation
  • Medical Interpretation
  • Midwifery
  • Orthopaedics
  • Palliative Care
  • Patient Experience
  • Pediatrics
  • Physical, Occupational and Speech Therapy
  • Pre-Natal Care
  • Primary Care
  • Stroke Prevention
  • Substance Abuse Treatment

The Homeless Health Center Co-Applicant Board is charged with the governance of the Homeless Health Center.  The Homeless Health Center Co-Applicant Board is self-appointing.  For information on becoming a Co-Applicant Board member, please click here.

The Co-Applicant Board meets on the second Tuesday of each month on the third floor of Highland Care Pavilion, 1411 E.31st. in Oakland at 6:00 p.m. Meetings of the Co-Applicant Board are subject to the Brown Act and are therefore open to the public except when the Board meets in closed session.

2024 Co-Applicant Board Meeting Calendar

C0-Applicant Board Recruitment Flyer

There are several ways to get in touch with us. Please select the option that meets your needs:

  1. If you have a billing inquiry, please use our billing contact form.
  2. For all other inquiries/complaint, please use our regular contact form.
  3. If you are a patient and have a question about your treatment, please call AHS at (510) 437-8500.
  4. If you are experiencing a medical emergency, call 911 or go to your local emergency room.

We’d Loved to Hear From You!

Main Contact Info

Appointments & Referrals: (510) 437-8500

Health Records: (510) 437-4469

Insurance & Eligibility: (510) 437-4961

Media Relations: (510) 437-8479

Pharmacy: (510) 437-4222

Volunteer Opportunities: (510) 437-8363

Chitra Akileswaran, Chief Executive Alameda Health Medical Group

Dr. Akileswaran is a Board Certified Obstetrician Gynecologist, most recently serving as the Vice Chair of Obstetrics and Gynecology at Alameda Health System, where she has been on staff for 5.5 years.

Dr. Akileswaran received her BA in Community Health, magna cum laude, from Brown University and went on to obtain her MD and MBA degrees at Harvard Medical School and Harvard Business School, respectively. She completed her residency training at UCSF, where she spent time at county facilities such as Zuckerberg San Francisco General. It was there that she cemented her commitment to working in safety net health systems.

Prior to her leadership tenure at AHS, Dr. Akileswaran was a physician entrepreneur, cofounding a venture-backed digital health company called Cleo, which allows working families to access health and wellness support towards better family health. Dr. Akileswaran helped build the business and team and ran operations for the first three years. Cleo is a global employee benefit at companies like Salesforce, eBay, and PepsiCo.

At AHS, Dr. Akileswaran has been overseeing Ambulatory operations for Ob/Gyn – over the last year, she has led efforts to double clinic volumes, reduce no show rates by 50%, implement team-based care, and develop innovative routes for our patients to access care.

She previously worked at McKinsey & Company, was a Fulbright Scholar, a Paul and Daisy Soros Fellow, and completed the California Healthcare Foundation Leadership Fellowship.

Mark D. Amey, Chief Information Officer

Mark Amey is the Chief Information Officer for Alameda Health System.

In this role, Mark oversees all Information Services including technology infrastructure, cyber security, application implementation and support, informatics, business intelligence, and digital transformation.  He is also responsible for clinical engineering, the enterprise project management office (ePMO), and project governance for AHS.

Mark has more than 25 years of experience in the field of healthcare IT including a strong track-record of aspirational vision setting and strong operational leadership to execute the needed digital transformation. Prior to working at Alameda Health System Mark has worked for a variety of academic, faith-based, and community-based healthcare systems.  Most recently he was the Associate CIO for the University of California San Diego and Irvine Health campuses.

Mark has an undergraduate degree in management with an emphasis in finance from Andrews University and a master’s in business administration with a focus in healthcare from La Sierra University.   

Marilyn Boston, Chief Compliance/ Privacy Officer

Marilyn is the Chief Compliance Officer for Alameda Health System.

In this role, Marilyn oversees Corporate Compliance, Privacy, Internal Audit and IRB.

Prior to working at Alameda Health System, she worked at Sutter Health as a Compliance Officer for hospitals and the valley medical foundation.  Prior to Sutter Health, Marilyn worked at Kaiser Permanente in leadership roles including Interim Compliance Officer for the Central Valley.

Marilyn has a MBA in Healthcare Management from California Coast University. She is certified in Healthcare Compliance and Healthcare Privacy Compliance.   Marilyn serves on the board of Give Every Child a Chance, a non-profit program that provides safe and fun before and after school mentoring and tutoring programs in San Joaquin County.

Tangerine Brigham, Chief Administration Officer

Tangerine Brigham is the Chief Administrative Officer, Population Health for Alameda Health System.

In this role Tangerine oversees Community Health, Medical Management, Program Planning and Finance, Public Affairs and Community Engagement, and Value Based Care.

Prior to working at Alameda Health System she worked at the Los Angeles County Department of Health Services where she served as Deputy Director, Managed Care Services.

Tangerine has a Master of Public Policy degree from University of California, Berkeley and a Bachelor of Arts degree in Economics from the University of California, Los Angeles.  She earned her Lean Sigma Six Green Belt Certification from the University of Michigan.  She serves on the board of the Housing Accelerator Fund.

Patricia Espeseth, Chief Administrative Officer

Patty Espeseth is the Chief Administrative Officer for Behavioral Health in the Alameda Health System.

In this role, Patty oversees John George 70 bed Psychiatric Hospital, Psych Emergency Services, and the Outpatient Behavioral Services at High Land and Fairmont which includes the Partial Hospitalization Programs, Intensive Outpatient programs, Outpatient Clinics, and Wellness Clinics: Steppingstones Wellness at the Fairmont campus and Community Connections at Highland.

Over her 30 year career serving people with severe mental illnesses, Patty has overseen InpatientAdult and Gero-Psych programs and outpatient behavioral health services in Oakland, San Francisco, Castro Valley, Union City and most recently helped open and was Administrator of a Geriatric Psych Unit, serving 39 counties in California, at Seton Medical Center in Daly City.

Patty is a Licensed Marriage and Family Therapist and holds a Master of Science in Counseling from San Francisco State University.  She completed her Bachelor of Science in Music Therapy and Cello Performance at the University of The Pacific in Stockton CA. She is a member ofNAMI (National Alliance on Mental Illness) California and has hosted a NAMI family support group for over 20 years. Patty serves as Vice President on the Board of NAMI Alameda County.

Richard Espinoza, Chief Administrative Officer

Richard Espinoza is the Chief Administrative Officer of Post-Acute Services for Alameda Health System.

In this role, Richard oversees the Sub-Acute and Skilled Nursing facilities, Acute Rehabilitation Unit and systemwide Inpatient/Outpatient Rehabilitation Services.

Prior to working at Alameda Health System he worked at Alameda Hospital where he served as the Director of Long-Term Care Operations and was a member of the Hospital Executive team.

Richard has degrees in Rhetoric and Legal Studies from the University of California, Berkeley and is a California Licensed Nursing Home Administrator. He serves on the California Hospital Associations Post-Acute Advisory board and is an America’s Essential Hospitals Fellow.

Mark Fratzke, Chief Operating Officer

Mark Fratzke is the Chief Operating Officer for Alameda Health System.

In this role, Mark oversees the operations of all hospitals and clinics within Alameda Health System.

Prior to working at Alameda Health System Mark worked at Seton Medical Center and Seton Coastside Hospital where he served as the Chief Executive Officer.  Prior to serving as CEO at the Seton Hospitals, Mark was the Area Manager/Senior Vice President for Kaiser East Bay.  He also served at the Mayo Clinic for 20 years in varying capacities, and most recently as the Chief Operating Officer for Mayo Clinic’s Southwest Minnesota region.

Mark has a degree in Bachelor of Nursing degree from Winona State University, and Masters of Hospital Administration from the University of Minnesota, and a Doctorate of Nursing Practice from Rush University.

Mario Harding, Chief Administrative Officer

Mario Harding is the Chief Administrative Officer, Community Hospitals for Alameda Health System.

In this role, Mario oversees hospital operations at Alameda Hospital and San Leandro Hospital.  In addition, he serves as the Acting Vice President of System Support Services overseeing Facilities & Engineering, Environmental Services, Food & Nutrition Services, Security & Parking and Supply Chain.

Prior to working at Alameda Health System, he worked at Denver Health where he served as theAssociate Chief Operating Officer.

Mario has a degree in Healthcare Administration from Washington University in St. Louis, MO, and a bachelor’s degree in Zoology from the University of Tennessee in Knoxville. He is a Fellow of the American College of Healthcare Executives and serves on the board of the Alameda Chamber of Economic Alliance and the San Leandro Chamber of Commerce.

Lorna Jones, Chief Human Resources Officer

Lorna Jones-Henry, CHRO Alameda Health System.

In this role, Lorna oversees Talent Acquisition, Employee Health, Total Rewards, HealthPath, Volunteer Services, HRIS, Organizational Learning & Effectiveness, People Operations, Service Center, and Compensation.

Prior to working at Alameda Health System PeaceHealth in the Legal Department as the

System Director of Labor & Caregiver Relations for PeaceHealth. PeaceHealth is a not-for-profit health care system with 29,000+ employees with ten hospitals, medical clinics, and laboratories located in Alaska, Washington, and Oregon. Ms. Jones oversaw the employee and labor relations issues for twenty-four collective bargaining agreements, eighteen thousand caregivers, and eleven hundred physicians. In addition, she developed and implemented a Diversity, Equity, and Inclusion training program, Values at Work.

Before this role, Ms. Jones was the Principal for the Judicial Council of California and the California Supreme Court. In that role, she oversaw a team that provided strategic guidance to the California Courts, including collective bargaining, Employee Relations, Learning and Development, and Safety.

Lorna earned her Juris Doctorate from McGeorge School of Law, Sacramento, California.

Alice Kinner, Administrative Director Public Affairs & Community Engagement

Alice Kinner is the Administrative Director of Public Affairs and Community Engagement for Alameda Health System.

In this role, Alice oversees corporate communications, marketing, digital communications, crisis communications, media relations, public relations, community engagement, and government relations.

Prior to working at Alameda Health System, she worked at the Department of Health and Human Services where she served under the Director leading strategic planning, high-profile initiatives, employee engagement, and communications. At the beginning of COVID-19, she worked for the East Bay Regional Park District and was instrumental in shaping public health policy to ensure access to nature for all.

Alice has a master’s in public health from the University of New South Wales in Sydney Australia and a Bachelor of Science in Biopsychology from the University of California at Santa Barbara.  She also has leadership certificates from the Dominican University of California and the University of California, Berkeley.

Romoanetia (Ro) Lofton, Chief Nursing Officer

Ro received her Bachelor of Science in Nursing from Sonoma State University and went on to receive two master’s degrees: a Master of Science in Nursing Leadership and a Master of Business Administration with a concentration in Finance. In 2017 Ro completed her Doctorate Degree in Nursing Practice.

Ro is a member of the California Nurse Leaders Association, a member of the American College of Healthcare Executives, and a member of the Association of Nurse Executives.

There are many key accomplishments Ro has had in her career thus far including most recently completing the Nurse Scholars Academy Nurse Executive Fellowship program via Kaiser Permanente and becoming a Caritas Coach through the Jean Watson Caring Science Institute.

Ro, formerly,  was the Chief Nursing Executive (CNE) at Kaiser Permanente San Leandro Hospital. Prior to this she was an Associate CNE with Kaiser Permanente after successfully completing a Nurse Executive Fellow program within Kaiser Permanente. Other roles Ro held within Kaiser Permanente include Surgical Services RN Director, Clinical Adult Services Director, and Department Manager of Medical Telemetry. Prior to her work with Kaiser Permanente, Ro was the Manager of Infection Prevention for John Muir Health in Walnut Creek.

Kimberly Miranda, Chief Financial Officer

Kimberly Miranda, Alameda Health System Chief Financial Officer provides direct oversight and administration of the financial services division. She plays a key role in advancing the AHS strategic vision that promotes wellness, eliminates disparities and optimizes the health of diverse communities served while developing and implementing innovative opportunities to ensure sound fiscal performance.

Ms. Miranda brings over 25 years of experience in healthcare finance in California. Prior to working at Alameda Health System she worked at Dignity Health/Common Spirit for eleven years as a Regional/Service Area CFO. She was CFO for a large physician group and held finance leadership roles at John Muir Health and North Bay Health System.  Additionally, she has served on governing boards providing health and social services for FQHCs, surgery centers, assisted living centers/memory care and homeless shelters.

Education
Master of Public Administration from the University of San Francisco and a Bachelor of Science in Business Administration with an emphasis in Accounting from California State University in Sacramento, CA.  She is a Certified Public Accountant, CPA, licensed in California.

Felicia Tornabene, Chief Medical Officer

Felicia Tornabene, MD, FACHE is the Chief Medical Officer for Alameda Health System.

In this role, Dr. Tornabene oversees Physician Services, Quality, and Medical Staff Services.

Prior to working at Alameda Health System as the Chief Medical Officer, she worked at AHS as the Associate Chief Medical Officer. Prior to AHS, she worked at Contra Costa Health Services where she served as the Hospital Medical Director.

Dr. Tornabene has a Doctor of Medicine, Bachelor of Science, and Bachelor of Arts from theUniversity of California, San Diego. Dr. Tornabene is an alum of the California Health Care Foundation’s leadership fellowship, America’s Essential Hospitals’ inaugural cohort of the Essential Women’s Leadership Academy, and became a Fellow of the American College of Healthcare Executives in 2022. Dr. Tornabene serves on the Board of Directors of Alameda Health Medical Group and the East Bay Foundation for Graduate Medical Education board.

Ana Torres, Vice President of Quality

Ana Torres is the Vice President for Quality for Alameda Health System.

In this role, Ana oversees Patient Safety, Quality Analytics, Quality Outcomes, Regulatory Affairs, Infection Prevention and Simulation Center.

Prior to working at Alameda Health System, she worked at Verity Health where she served as the System Director of Quality.

Ana has an MPH from UCLA. She is a member of NAHQ and is certified in Quality, Patient Safety, Joint Commission and Healthcare Accreditation.