Guest Services

The Guest Services Office is available to provide assistance to you or your family members who may have concerns regarding the patient care experience.  We are committed to ensuring that your concerns are addressed in a respectful and courteous manner and welcome your feedback whether it is favorable or unfavorable. 

You may address written comments (compliments or grievances) by mail to:

Alameda Health System
Attn: Guest Services
Highland Hospital
1411 E. 31st St.
Oakland, CA 94602

The Guest Services Office

Hours of Operation:
Monday -- Friday (excluding Holidays)
9:00 Am to 4:00 PM (closed between 12PM -- 1 PM)
Highland General Hospital
3rd floor of A-Wing (old building)
Room A-301
Phone: 510-437-4108
The office telephone number is 510-437-4108, which also includes a 24-hour confidential voice messaging system.  Please note: this phone messaging system is not intended for urgent/emergency issues.  We strive to return all calls within 48 hours (excluding weekends and holidays). 
Email: You can also contact the Patient Affairs Office by email.
Please note:  Electronic communications may not always be secure, in spite of all precautions. If you are concerned about providing sensitive information, you may wish to do so via telephone, regular mail or during a personal consultation, rather than electronically. See our Web Privacy and Terms of Use statement for details.