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Honoring our Case Management Teams

Beginning this Sunday (!) we will start our week long celebration of National Case Management Week (October 11-17), and take advantage of the opportunity to thank and honor those that work tirelessly to meet all the needs of our patients.

What Does a Case Manager Do?

Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet a patient’s health and human service needs.

Case Management Nurses work side-by-side with physicians, social workers and a wide range of medical and non-medical professionals to provide care to complex needs patients, such as those needing long term care or home care after hospitalization.

They facilitate the admission and discharge process working holistically to ensure that patients have their physical, social, and emotional needs met with one goal: to help patients regain optimum health or improved functional capability in the right setting and in a cost effective manner. This requires a comprehensive assessment of the patient’s condition, determination of available benefits and resources; and development and implementation of a case management plan with performance goals, monitoring and follow up.



I’m a Case Manager Because…

Care Managment



case managemtn 3“As a case manager at Alameda Health System, I try to zoom in on each patient’s unique situation to encourage self-managed care and maximize efficient and cost-effective use of health resources. This in turn promotes continuity and quality patient care which has been shown to limit re-admissions, improve patient outcomes and patient satisfaction scores.” ~ Hilda Boakye 



care mangaement 2



case manager 4UR/Care Coordination has been a rewarding specialty in my experience. As a long-term employee, I have witnessed the department move forward to a model of case management that has been beneficial for both the patient and the medical center. ~Regina Tolentino-Takada, RN



rochelle's pictureAs a RN Care Manager in the SDU, I enjoy the camaraderie with the nurses, social workers and ancillary staff. Everyone works together as a team to coordinate complex discharge goals. ~ Rochelle McCullough


suzyHighland General Hospital is a blend of joy, community, miscommunication, and chaos. Case management is a resource that offers an opportunity to connect the appropriate providers, conversations, and follow-through that are greatly needed for delivering patient service. We can’t change culture, but we can inspire culture to change itself when we perform with purpose, integrity, empathy, and patience. ~Tam-Anh Hoang, MSN, RN


case managerI have been an RN at AHS for the past 13 years. What I love most about my job is summed up in my favorite author, Maya Angela’s quote: “People will forget what you said, they will forget what you did, but they will never forget how you made them feel!“ Caring for the patient is the essence of nursing. ~ Shilpa Taitriya , RN, BSN, PHN 


Case Managers of Alameda Health System

case managers alameda hospital

Case Managers at Alameda Hospital

Alison Hamilton, Carol Ravanera, Carlyn Giongco, Eileen Callanan, Connie Briones

case manager Highland

Case Managers at Highland Hospital

Top row:  Susan Caraballo David, Ronan Castillo, Elinor Perez, Piyanoot Bath

Middle row:  Jennice Schuster, Suzanna Yun, Jennifer Dela Paz, Cecile Gozun, Hilda Boakye Bottem row:  Susy Mandell, Edna Sana-Hortinela, Shilpa Taitriya, Karola Betchart, Tam-Anh Hoang Staff missing in photo:  Rochelle McCullough, Regina Tolentino-Takada

case managers farimont

Case Managers at Fairmont Hospital

Maria Luisa Ramos, Susy Mandell, Jennifer Mata

casemanager john george

Case Managers at John George Psychiatric Hospital

Harjit Singh, RN, Aileen Aragon, RN, Cassandra Taylor, RN

Case managers SLH 2

Case Managers at San Leandro Hospital

Gloria Coats RN, Gail Moniz RN, Carol Molnar RN, Neila Anglo RN, Mary Espenida RN


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