Volunteer Opportunities

Volunteer Opportunities

Alameda Health System offers volunteer opportunities in many different areas, from clerical work to patient care departments.

Here is a brief look at some of the departments we regularly place volunteers into:

Hospital Services

 

Gift Shop

Administrative/Clerical

Information Desk & Kiosks

Surgery - Reception

Volunteer Office

Adult Medicine Clinic Office

Human Resources

Floater/Greeter

Patient Business Services

 
   

Patient-Care Departments

 

Emergency Department

Medical Surgery - Step Down Unit

Maternal Child Health

Fairmont Hospital Skilled Nursing

Pharmacy

Healthy Hearts

Pain Management

Pastoral Care/Chaplaincy

GI/Infusion

Orthopedics

Same Day Clinic

 
   

If you are interested in the San Leandro Hospital Auxiliary, please click here for more information.

If you are interested in the Alameda Hospital Auxiliary, please call 510-814-4043 for information.

Please note that we do not currently offer volunteer placement in the following departments:
Medical Records/Medical Coding, Accounting, Dental, Sterile Processing, Phlebotomy, Diet/Nutrition, Housekeeping, Pediatrics, the Intensive Care Unit, Psychiatry/Substance Abuse Counseling, Security, Dermatology, Social Services/Financial Counseling, “Baby Holding” Programs

Further Information – Hospital Services Departments:

Information Desk & Kiosks
The volunteer at the Information Desk and Information Kiosks often have the first opportunity to make a good first impression of the hospital on the patient or visitor. Volunteers at the Information Desk and Kiosks are there to greet and assist all individuals, whether it’s directing or escorting them to their appointment, aiding in the issuing of visitor’s passes, and many other tasks as needed. The main Information Desk is located on the 4th Floor, in the waiting room area in the main hospital lobby. There is a secondary Information Desk located in the Highland Care Pavilion, in the 4th floor lobby of that building. Other information kiosks are located around the Highland Hospital campus.

Gift Shop
Volunteers in the Gift Shop must have good customer service skills, since they handle the hospital’s retail facility. Volunteers working there are responsible for the cash register, inflating gift balloons, stocking/re-stocking the sales floor, and providing a positive experience for the customer.

Volunteer Office
When working in the Volunteer Office, volunteers help with the day-to-day office operations of the Volunteer Department. Responsibilities include answering the phone, scheduling interviews, mild data entry, filing, and other clerical tasks.

Human Resources & Compliance
The AHS Human Resources and Compliance Departments are located at our Fairmont Hospital facility. Volunteers working in those departments aid in clerical tasks such as answering the phone, data entry, filing, copying, and other related duties.

Adult Medicine Clinics Office, Patient Business Services, and other Administrative/Clerical placements
Volunteers in these areas provide clerical and/or administrative support for the department. Tasks include answering phones, word processing, filing, data entry, and other similar tasks.

Surgery – Reception
The Surgery – Reception area combines clerical duties with customer service. Volunteers interact with patients’ families and act as a liaison between them and the medical staff. They will also check in patients, pull/build files, answer the phones, help manage the schedule, and other related clerical tasks.

Further Information - Patient-Care Departments

Emergency Department
Requirements:Volunteers in ED must have prior patient care experience before transitioning to the department (either from outside AHS or from volunteering in a different department). Pre-Transition Interview + Recommendation from Probation Supervisor required.
Volunteers working in the Emergency Department get a first-hand look at the procedures and functions of a high-volume modern Emergency Department. Basic volunteer duties include comforting trauma patients, transporting patients, pharmacy and lab runs, helping to remake gurneys and beds, and restocking supplies.

For more information about the Emergency Department, please visit http://www.hghed.com

Chaplaincy/Pastoral Care
Requirements: Pastoral Care/Chaplaincy Program volunteers must first contact Reverend Donald Miller, AHS Head Chaplain, and be approved by him before bring brought on.
The AHS Chaplaincy/Pastoral Care program is a diverse, multi-faith group of Chaplains with spiritual training in a wide range of practices. Since spirituality is such an important part of both the healing process and the lives of so many individuals, the Chaplaincy Program strives to assist patients, families, and hospital staff as they face the emotional and spiritual impact of illness, trauma/injury, and other crises that can arise during a hospitalization. They also provide palliative care if necessary. Chaplains sometimes assist in transporting patients to services as needed, such as the Chapel Services on Sundays.

For more information about Pastoral Care, contact Rev. Miller at (510) 437-4800.

Maternal Child Health
Requirements:Pre-Transition Interview + Recommendation from Probation Supervisor.
The Maternal Child Health department includes Labor & Delivery, Post-Partum, and the Nursery, along with general Obstetrics and Gynecology. Volunteers in Maternal Child Health gain experience in multiple facets of Women’s Health, including preventative care and treatment ranging from newborn programs to post-menopausal services. Tasks for Volunteers in this area including greeting, transporting and comforting patients, lab and pharmacy runs, preparing cribs and beds, nurturing newborns, restocking supplies, and preparing admission paperwork. The Maternal Child Health Volunteers are an integral part of the program

Medical-Surgical Unit & Step Down Unit
Requirements: Recommendation from Probation Supervisor.
The Step Down Unit (SDU) is a mid-level patient care department. Volunteers play an important role in the efficiency of the SDU. Volunteers who are interested in transitioning into the Emergency Department often choose to start out in this area, to gain patient care experience and the chance to shadow doctors and nurses. Common Volunteer duties include greeting, transporting and comforting running specimens to the lab, pharmacy runs, preparing admission paperwork, and other tasks to assist the medical staff.

The Medical-Surgical Unit is slightly accelerated but similar to the Step Down Unit, and requires a recommendation from the SDU Department Supervisors.

Pharmacy
Requirements: Must be a Pharmacy or Pre-Pharmacy student prior to application. Pre-transition interview + Recommendation from Probation Supervisor also required.
Volunteers in the Pharmacy get a unique look at the inner-workings of such a department. They assist the Pharmacists with some clerical work, such as updating medical records, pulling and putting-back prescription refills, and other paperwork. Volunteers in the Pharmacy department also help with the hospital smoking cessation program, checking for expired medications, updating drug barcode stickers, and other tasks.

Same Day Clinic
Requirements:Pre-Transition Interview + Recommendation from Probation Supervisor.
The Same Day Clinic at Highland Hospital provides treatment for illnesses and injuries that require immediate, non-emergency attention. The clinic also provides care for patients who need timely access to health care, but do not have a primary care doctor. As a volunteer in the Same Day Clinic, you help support the medical providers (including doctors, physician’s assistants, and nurse practitioners) and medical assistants by cleaning rooms, picking up lab results, picking up and delivering mail, transporting patients to the Emergency Room, and other tasks as needed. The Same Day Clinic is a great opportunity to be part of team of healthcare providers and see how everyone works together, especially if you are interested in becoming a Physician’s Assistant or Nurse Practitioner.

GI/Infusion
Requirements:Pre-Transition Interview + Recommendation from Probation Supervisor.
GI/Infusion is short for Gastro-Intestinal Clinic and Infusion Center, and volunteers in the department get both a look into the clinical side of the hospital and an opportunity to see the chemotherapy process and work with cancer patients. Basic responsibilities for GI/Infusion volunteers include some clerical tasks, patient intake and transportation, restocking supplies, cleaning beds, and comforting patients during and after their procedures.

Fairmont Hospital Skilled Nursing
Requirements:Pre-Transition Meeting with Program Lead.
Fairmont Hospital is a rehabilitation facility for patients in need of long-term skilled nursing care, with patients staying anywhere from three months to many years. Volunteers with Fairmont Skilled Nursing gain invaluable experience and knowledge of what “patient care” truly is. Volunteers help care for the patient residents at Fairmont, which includes victims of violence, spinal cord injury patients, patients with traumatic brain injuries or neurological conditions, and patients who are on a ventilator or respirator.

Healthy Hearts
Requirements: Patient care experience preferred. Volunteers must be pre-med, pre-pharmacy, nurse graduate, or foreign medical graduate. Pre-Transition Interview + Probation Supervisor Recommendation required.
Healthy Hearts is a part of the Cardiology department at Highland Hospital. The clinic is dedicated to helping Congestive Heart Failure patients improve their cardiovascular health and overall quality of life. Volunteers in Healthy Hearts personally attend appointments and assist the staff with health education and lifestyle counseling for patients. Volunteers also get a chance to observe the physicians, nurses, nutritionists, and social workers in the clinic.

Other Departments
Information on other departments can be obtained during the Interview Process, Orientation, or during your probationary period.