Chief Administrative Officer, John George Psychiatric Hospital
Alameda Health System
With more than 16 years of experience in hospital operations and 33 years in behavioral health Guy Qvistgaard is a thought leader in the field of acute psychiatric care administration. He serves Alameda Health System (AHS) as Chief Administrative Officer of John George Psychiatric Hospital (JGPH), a nationally recognized acute psychiatric care facility located in San Leandro, California.
At JGPH Mr. Qvistgaard supports the overall mission of AHS by emphasizing the use of data, evidenced-based practice and leading edge training to change culture and produce results. He and his team are influenced by cutting edge therapies such as a technique called solution-focused brief therapy (SFBT). Since joining AHS in January of 2010, he has implemented a blended form of ‘brief therapy’ with newer techniques to drive improved results at JGPH.
When Mr. Qvistgaard arrived at JGPH, the facility was experiencing approximately 30 incidents of seclusion and restraint per 1000 patient days (PDs). By April 2012 that had been reduced to fewer than five incidents per 1,000 PDs. This achievement aligns the facility with best practices in psychiatric hospitals nationally.
Mr. Qvistgaard also upgraded patient surroundings and engaged behavioral health providers in community outreach. He improved the patient experience, instituting an effective patient engagement initiative that included extensive staff training in verbal de-escalation techniques. His focus on staff training and staff/patient collaboration has increased patient satisfaction and employee engagement throughout the facility.
In addition, he installed a labyrinth in the facility courtyard for patient use and meditation, increased chaplain hours and enhanced collaboration with patient rights advocates. He has also increased the number of grants and funding through a renewed focus on grant application.
For 13 years prior to joining AHS, Mr. Qvistgaard was an operations executive throughout the Adventist Health System in California, including Loma Linda Medical Center. Most recently, he served as Senior Vice President of operations at St. Helena Hospital in Napa County, California.
Mr. Qvistgaard holds a Master’s of Science Degree in counseling from San Diego State University and a Bachelor of Arts Degree in psychology from the University of California, San Diego. He is also a licensed Marriage and Family Therapist.